When it opens the chat it just goes directly to chatting with a user - not the bot...

Hello @user144, Can you elaborate a bit more?In which type of custom bot are we talking about? Chat from new conversation or Outbound chat? Q - Can custom bot not work with Messenger's "Require search before starting a conversation" feature?A - Yes, they should work with "Require search before starting a conversation"

Can custom bot not work with Messenger's "Require search before starting a conversation" feature?

Can custom bot not work with Messenger's "Require search before starting a conversation" feature? | Community

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