We receive a large amount of requests from the Email channel. I have a set of rules in place to tag conversations and wish to provide Buttons with potential self serve answers for requests arriving via Email. 
Answered
Can custom bots be triggered to answer support questions arriving via Email?
Best answer by Eric Fitz
Hey @user260, we do not currently support emails as a channel for any of our bot functions (Custom Bot, Resolution Bot etc.). I'd be happy to flag your feature request here via our @Product Wishlist group.
+5- Employee
- Answer
Hey @user260, we do not currently support emails as a channel for any of our bot functions (Custom Bot, Resolution Bot etc.). I'd be happy to flag your feature request here via our @Product Wishlist group.
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