Can I create a dropdown menu in workflow?

Question

I'm currently working on configuring conversation routing through a workflow. Currently, I find myself inputting multiple reply buttons for each potential customer inquiry. I'm curious if there's a method to establish a dropdown list that customers can easily click on to select a topic, akin to the image below. I appreciate any insights you can offer. Thank you!

Pavel Kozlov · Accepted Answer

Hi Emma, Pavel from the engineering team here. I think you can achieve this by using a combination ofconversation data attribute and branches.Go to the Settings →Your workspace data →Conversation dataand create aList attribute.Then in workflows use Collect data and Branches steps to create a workflow similar to this:This is the customer experience:Let me know if it helped!

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