Hi all!
So, I have enabled a task bot which ask for contact details when leads starts a new conversation ,and added the 2 minutes delay during office hours... but, what I'm looking for is to disable this bot during office hours!
Is this possible?
Answered
Can I disable a task bot during office hours?
Best answer by Eric Fitz
Hey @user639, task bots cannot be disabled during office hours. That's a feature request for now (so I'm going to tag in our @Product Wishlist group to record that for you!)
Your best bet here would be to create a Custom Bot and use this to qualify your leads, exactly as you've outlined. Custom Bots can be scheduled to only send during office hours.
Also, it is possible to edit this task bot response? Or create a custom bot that works the same way, sending a message to leads when a new conversation starts, only outside office hours.
+5- Employee
- Answer
Hey @user639, task bots cannot be disabled during office hours. That's a feature request for now (so I'm going to tag in our @Product Wishlist group to record that for you!)
Your best bet here would be to create a Custom Bot and use this to qualify your leads, exactly as you've outlined. Custom Bots can be scheduled to only send during office hours.
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