Can I edit Resolution Bot's response when it doesn't have an answer for a question? | Community
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Can I edit Resolution Bot's response when it doesn't have an answer for a question?

  • October 20, 2021
  • 1 reply
  • 104 views
U

We want to change the standar reply : ¨ I`m just a bot...¨ whenever there is no answ for the question. How can we do that?

Best answer by Eric Fitz

Hey @user158​, there is currently no way to edit Resolution Bot's responses. Indeed, we are keen for Resolution Bot to always present itself as a bot - we want it to be very clear to users who are communicating with a company that uses Intercom when they're engaged with automation and when they're engaged with a human. Can you tell me a bit more about your use case here?

    1 reply

    Eric Fitz
    Employee
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    • Eric FitzEmployee
    • Employee
    • Answer
    • October 26, 2021

    Hey @user158​, there is currently no way to edit Resolution Bot's responses. Indeed, we are keen for Resolution Bot to always present itself as a bot - we want it to be very clear to users who are communicating with a company that uses Intercom when they're engaged with automation and when they're engaged with a human. Can you tell me a bit more about your use case here?

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