Can I set up a rule such that a CSAT survey does not go out when a specific macro is used?

Question

With surveys turned ON, is there a way - rule / tag / specific macro / or ? to turn off survey responses for a specific conversation where a specific macro is used?For comparison, in Zendesk you can tag a macro as 'Do Not Survey' so its automated no surveys go out.

Racheal · Accepted Answer

Hey @kristin a​Racheal from the Support Engineer team here &#128075; There currently isn't a way to prevent the Customer Satisfaction survey from going out, other than ensuring the conversation doesn't qualify. One work around here would be to snooze the conversation for 7 days (you could add this as an action in the macro). If you or the customer hasn’t replied to the conversation in seven days, we won’t send a conversation rating, to prevent them from appearing on old conversations.With that being said- I agree a more out of the box way would be useful here, so I'll flag this as a feature request for the team to consider!

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