I am setting up a custom bot to qualify leads. What I would like to do is set a wait time so that if a team member doesn't respond in a specified time (like 30 seconds) the bot will reengage and request contact information so that the team can respond via email Is there a way to put a "wait" step in like that? I've looked at the SLAs but not sure if "failing" an SLA can reengage the bot.

Hey @jocelyn j, it's not currently possible to add wait times between Custom Bot steps. I'd be happy to record this feature request for you via our @Product Wishlistgroup!

Can I set up a wait time between steps in a custom bot?

Can I set up a wait time between steps in a custom bot? | Community

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