Can we edit the Conversation ratings by Resolution Bot?

Question

For our business it makes sense to rate how easily the customer found their information vs how the overall conversation went. We are not directly support, but are a tool to qualify leads. We've found poor sentiment scores solely based on if a lead can quality to use our product or not. It would be more helpful if we could edit the question/rating.

Eric Fitz · Accepted Answer

Hey @kyle p​, we have now shipped a feature which allows you to send your own NPS/CSAT app when a conversation is closed, instead of the default Intercom customer ratings.

Anonymous · Answer

Hi @kyle p​&#128516; This is a popular feature request, but it isn't currently possible to edit the question for ratings! I'd advise you to reach out to @Product Wishlist​to request this feature, as I know other customers would find it helpful too. &#128077;

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