Capture feature requests & feedback with Intercom, any experience? | Community
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Capture feature requests & feedback with Intercom, any experience?

  • April 10, 2026
  • 3 replies
  • 97 views
B

Using Intercom as a wishlist

 

Our team is looking for a way to collect feature requests and feedback from our users. We have used third-party apps in the past, but we want to stray away from them for a number of reasons. 

My idea is to use Intercom for this. Our users would be able to select an option 'I have a wish/feature request' and build a workflow around that. 

My question to the community is: does anyone have experience with this? 

 

I am looking for tips, best practices and advice. 

The most important key points are:

  • Convenience
    • Users should easily drop their ideas with our team
  • Overview
    • Ideas/feedback/requests need to be grouped and segmented
  • Automated
    • Minimal teammate interference. Fin and automations should do all the work

Public roadmap and public ideas are not what we're after.
Open to your suggestions 😄

Best answer by Tommy Mains

What program do you currently use for feature requests? We use ProductBoard, and I set up a data connector to have Fin populate feature requests directly. I think this process will work better as a Procedure, but I haven’t taken the time to build it out yet.

3 replies

Tommy Mains
Innovator ✨
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  • Tommy Mains
  • Innovator ✨
  • Answer
  • April 24, 2026

What program do you currently use for feature requests? We use ProductBoard, and I set up a data connector to have Fin populate feature requests directly. I think this process will work better as a Procedure, but I haven’t taken the time to build it out yet.

Follow me on LinkedIn: https://www.linkedin.com/in/thomas-mains/
B

We use Canny now, but are going to steer away from this for a number of reasons. 

Aleksei O
Innovator ✨
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  • Aleksei O
  • Innovator ✨
  • April 27, 2026

Hi ​@Bryan Schoenmaker ! I’ve got the same point as Tommy: I used ProductBoard and was pushing feature requests directly there. However, there are many options ranging from sending API calls to any 3rd party tools to even using customer tickets for capturing feature requests 🤩

A knowledge of your tech stack would help greatly to come up with a better suggestion! 

Feel free to connect with me at https://www.linkedin.com/in/alexeyox
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