Using Intercom as a wishlist
Our team is looking for a way to collect feature requests and feedback from our users. We have used third-party apps in the past, but we want to stray away from them for a number of reasons.
My idea is to use Intercom for this. Our users would be able to select an option 'I have a wish/feature request' and build a workflow around that.
My question to the community is: does anyone have experience with this?
I am looking for tips, best practices and advice.
The most important key points are:
- Convenience
- Users should easily drop their ideas with our team
- Overview
- Ideas/feedback/requests need to be grouped and segmented
- Automated
- Minimal teammate interference. Fin and automations should do all the work
Public roadmap and public ideas are not what we're after.
Open to your suggestions 😄