On this new feature release - anyone have ideas on or played with the use of conversation attributes on a non authenticated public page? My use case is to ask some questions (email, product, request type) and then route those conversations to our chat team instead of it being a static webform.

Gotcha! I wonder, in that case, if the user/lead merging via the API would still work for you in this case? We treat leads and visitors identically within our API (a lead is only a visitor that's given their email address, after all!)

Hey @craig, a Custom Bot for visitors would work wonders here. You could trigger it on a button click or set it to fire automatically. As part of your bot path, you'll be able to ask your visitors certain questions as you've outlined above, or automatically assign conversation data values based on their actions or responses.

Conversation Attributes on public pages

Conversation Attributes on public pages | Community

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