Hi guys,I wanted to know if in the UI there’s an option that is “Create By” or something similar in the workflows?For example: I’d like to do the following:Create a workflow for when a new ticket is being created - if that ticket is created by me, assign it to my colleague. If the ticket is created by my colleague, then assign it to me.Anything like that that i can use maybe? Thanks!

Hi @Rotem Ben Shitrit,It’s Mat from the Support Engineering Team 😀You can set up a Workflow in Intercom to automatically assign tickets based on certain conditions. Here's how you could configure it for your scenario:Set theTriggerto "A ticket is created".Use aBranching conditionto check who created the ticket. Although the exact "Created By" condition isn't specified in the provided information, Workflows typically allow for various conditions to be set, so it's reasonable to infer that you could specify the ticket creator.Depending on who created the ticket, set theActionto assign the ticket to the appropriate team member.This setup should allow you to automate ticket assignments based on the ticket creator as you described. For more detailed instructions and possibilities with Workflows, you can refer to the provided link on automating ticket processes using Workflows here:Automate ticketing processes using Workflows.

Hi @Rotem Ben Shitrit,Not tested it so unsure if it would work in the desired way, however here is a mock up of a workflow:This works on the assumption that your tickets are auto assigned to the team or the person who has created it but you could replace “team assigned” with “teammember assigned”.You can also create the branches based off ticket data e.g. title, description etc.

"Create By" option?

"Create By" option? | Community

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