We are using the trial version with Expert capabilities to assess if Intercom suits our needs.
We want an AI agent to embed in our software products. This agent should provide level 1 support based on documentation content. If the agent cannot help, it should hand off to our Support and Product Team in Jira Service Desk by calling a data connector to create a new ticket via the Atlassian API.
The challenge we face is that there seems to be no way to set a Title and Description or copy the conversation into attributes for the data connector.
Is there a way to achieve this?
We are not going to use Intercom Inbox, as our support team only will interact with our customers via Jira Service Desk.
using Message Body, just the first user´s message is returned, other attributes from Conversation category doesn´t seems to be working for a data connection.
