Custom action executes just once

Question

Seems like custom action executes just once per conversation using custom bot. If i call the same action again in the same conversation it goes on the fail state, not sure how debug it.

Paul M11 · Accepted Answer

Hey there @Radu Costea 👋 Paul here from Intercom Support!I would say the best option here would be to reach out to us through the Messenger as we canbetter troubleshoot there 🕵️‍♂️ .If you could share the url of the custom bot in the conversation that would help us to start investigating right away 🙏You can grab the URL from your browser bar when viewing the Custom Bot in Intercom.

Radu Costea · Answer

Hey,Seems like the issue after all was that i had to keep the same id output of the remote call to be able to update the 1:1 relation. If i return a different id it will fail.

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