Custom action option has disappeared from custom bot conversations

Question

We have been in the process of setting up a custom bot using custom actions. Yesterday this worked like a charm, following the docs: Today, this “Custom Action (using API)” option is no longer present for any bot in any of our workspaces. We only have 4 and they’re all in draft mode. We’ve subscribed to the Custom Bots Add-on. This was working at most 24 hrs ago.Have we done something to disable this? Is it just broken?

Racheal · Accepted Answer

Hey @justinlorenzonand @Jacob WebbRacheal from the support engineer team here👋It looks like this is in fact an issue on our end. 😕 Justin I can see my teammate Recia has added you to the open issue so we can update you with any news or ideally a fix. Jacob, would you like me to forward your conversation into support so we can get you added as well?

Jacob Webb · Answer

Our team is in the middle of the same process, and experienced the same thing. It was working this morning, so it must’ve changed at some point today.

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