Darshan Hiranandani : Is there a way to extract the conversation ID in a workflow environment?

Question

Hi Team,I’m working on a project where we need to automatically add a note whenever a customer starts a conversation. The note should include a URL that is based on the conversation ID. For example, if a customer starts conversation 1234, the note should contain a link like example.com/whatever/1234.Currently, it seems that the workflow's “Add a Note” action does not support directly referencing the conversation ID using {{conversation.id}}.Here’s what I’m considering:Custom Action: Creating a custom action that POSTs the conversation ID to an API endpoint, which then responds with the ID. We could store this ID as a custom attribute and use it in the note.	Alternative Methods: Exploring other possible solutions to include the conversation ID directly in the note without complex workarounds.Could you provide suggestions on:How to best implement this functionality within the current workflow capabilities?	If there’s a simpler or more efficient method to reference the conversation ID in the note?	Any potential support or features in Intercom that might facilitate this process?I appreciate your insights and any ideas you might have!RegardDarshan Hiranandani

Ebenezer.Laleye · Accepted Answer

Hi @darshanhiranandani! Ebenezer here from Engineering Support👋.Unfortunately, there isn’t a way to do this currently. The only way to get the Conversation ID would be from the API.I can submit this as a feature request to the R&D team and see if this is something they can implement.

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