Darshan Hiranandani : What is the process for configuring a workflow to end conversations automatically?

Question

Hi Team,I’m Darshan Hiranandani, currently migrating our existing rules for automatically closing conversations—such as those triggered by spam or notifications—to our new workflow settings. However, I’m having trouble finding an action that supports this feature.Could anyone provide suggestions or guidance on how to set this up? If you have experience with similar configurations or know of any specific actions that might work, your input would be greatly appreciated.Thank you!RegardsDarshan Hiranandani

Joseph S. · Accepted Answer

Hi @darshanhiranandaniCan you please specify the action that you are looking for? Is it just closing the chats?And if so, how do you define the spam? Do you tag them?

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