Hi Team,
Coming from tools like n8n, the Intercom workflow canvas feels very "stiff". I get that the grid keeps things aligned, but it actually makes organizing complex shops harder than it needs to be.
The Problem: Right now, you can’t manually group nodes or add much whitespace. This forces everything into long horizontal chains that are hard to read at a glance. To keep my screen clean, I’m forced to make dozens of Reusable Workflows just to avoid a messy canvas.
The Solution: We need a "middle ground". Keep the snap-to-grid so things stay professional, but let us move nodes further apart or group them vertically.
Why this helps:
Faster QA: You can physically separate "Sales" paths from "Payment" paths to see how the logic flows.
Easier Training: It’s easier to spot where a Handover is failing if the nodes aren't all bunched together.
Better Organization: Solo managers can organize their "brainstorming" nodes away from their "live" nodes.
If we can organize our logic visually, we can build and Deploy better automations without the headache of a cramped screen.
Thank you!