have custom bot respone whatsapp conversation

Question

I need the bot to ask some questions before assigning a whatsapp conversation to a real agent.

Shauna · Accepted Answer

Hey @user1954​&#128075;&#127996;Shauna here from Intercom Support! Currently WhatsApp use with Custom Bots, Resolution Bot and Outbound is not supported - it's not possible to set up. This would be a feature request &#128640;I will flag this with the product team for you - Please provide any additional feedback or share any other context you may have in regards to your use case here and I can pass it along ✨

Robert Buzink · Answer

Is this still true? In the documentation itsays“You can now also see and use WhatsApp as a channel filter in Inbox rules, Custom Bots, and reports.”. So it works with custom bots now but not (yet?) with resolution bot?

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