Answered
Hey! Is there a way to change this assigment to the bot instead of a team?
Best answer by Evan P
Hey @carolina d, 👋 thanks for reaching out! I'm one of the Support Engineers here @ Intercom! 👍
It wouldn't be possible to have these existing conversations then be handled by a bot within Intercom. They would need to reach out & start a new conversation in order for the bot to be involved again. I hope this clarifies. If you'd like I can submit this as a feature request to the product team so that we can potentially see this in the future. 🙌
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.