How can I access the conversation ID in a custom action?

Question

I'm trying to create a custom action that calls a webhook with the conversation ID when a new message is received. The action builder says "You can use the selector ({...}) to pass Intercom attribute values in your request body." however there are no "Conversation attributes" that I can select. How can I add the conversation ID to the request payload?

Racheal · Accepted Answer

Hey @greg m12​Racheal from the Support Engineer team here &#128075; Only the conversation attributes listed underSettings > App Data > Conversation datawill be visible in the dropdown menu. Other standard conversation attributes such as Conversation ID are not currently available. The good news is, the team is working on adding support for using the conversation ID in custom actions request body. So hopefully we will see that functionality in place soon. &#128255;

User2149 · Answer

@RachealIs there already an option to get the conversation ID in the request body somehow?I want to create a custom action sending a POST request when a note was added by someone in a conversation.This POST request should have the conversation ID in the body.Thanks!

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