How can I create a link that contains the utm parameters as attributes?

Question

I'd like to create a link that contains attributes from the user:  But when doing so, I cannot find the utm parameters in the attributes list:  I basically want to create a link like the followinghttps://sample.com?utm_medium=medium&utm_source=source&utm_campaign=campaign where the utm parameters are the ones which the user had before opening the conversation with the bot. If this is currently not possible through the intercom interface, would this be possible using custom scripts? I see this developer post on github that could be a solution, but dunno even how should I implement such script. ThanksGas

Shauna · Accepted Answer

Hey @gaston​&#128075;&#127996;You need to be tracking UTM parameters in Intercom to use them in 'dynamic values'. This is probably why it's not showing up for you. Check out this article about tracking UTM parameters here - https://www.intercom.com/help/en/articles/908965-track-conversions-and-clicks-with-utm-parameters./p>If you are tracking them and they still aren't showing up, it might be a good idea to reach out to our Support via the messenger so we can dig deeper into this for you &#128270;

Gaston · Answer

Hi @shauna o11​! thanks for your answer.As I understand, UTM paramenters are tracked automatically by Intercom. It's mentioned in the article you shared. Meaning, they are always tracked.What's not automatic is making them available as 'dynamic values'. Do you know a way of making them available?Thanks!Gas

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