How can I launch a Custom Bot when a link is clicked?

Question

Trying to add a link to an email that will, when clicked on, launch operator live chat on our site. Not seeing documentation for how to do that though.

Daniel M15 · Accepted Answer

Hey there &#128075; Daniel here from Customer Support Engineering &#128075; While editing your bot, you can add a rule to trigger the bot when "Last clicked on link in email" is on, before, or after the current date &#128071;Now when a user clicks a link in your email - and it matches the date rule specified - the bot will show to them on your site &#128588;Please note that we can only track Outbound emails that originate from Intercom. Links that are emails from external clients or integrations will not trigger this event.Hope this helps! &#128513;

Brent · Answer

There may be a way to do this as you have written it and others may have some better answers, but one way you could do this would be to create a specific page on your website which you send the link to, and then pop up a bot or a chat (with some page rules) on this page straight away.

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