How can I set a custom bot to end up in a live chat with the site visitor?

Question

Lisa B11 · Accepted Answer

Hey @zak h​&#128075; Just wanted to ask a clarifying questions, do you want to trigger a Custom Bot mid conversation with a visitor? If that's the case, there isn't an option to  trigger a Custom Bot in the middle of a conversation. Could you clarify your use case for me a little please &#128522;

Zak H · Answer

Thanks for your reply Lisa.​So I have a custom bot going through options and next paths with the visitor and if they click a specific option at some point in the flow,I want it to end up in connecting to a live cha​t and if unavailable get their email for a response.

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded