How can I set a custom bot to end up in a live chat with the site visitor?
Best answer by Lisa B11
Hey @zak h 👋
Just wanted to ask a clarifying questions, do you want to trigger a Custom Bot mid conversation with a visitor? If that's the case, there isn't an option to trigger a Custom Bot in the middle of a conversation. Could you clarify your use case for me a little please 😊
+5- Employee
- Answer
Hey @zak h 👋
Just wanted to ask a clarifying questions, do you want to trigger a Custom Bot mid conversation with a visitor? If that's the case, there isn't an option to trigger a Custom Bot in the middle of a conversation. Could you clarify your use case for me a little please 😊
Thanks for your reply Lisa.
So I have a custom bot going through options and next paths with the visitor and if they click a specific option at some point in the flow,
I want it to end up in connecting to a live chat and if unavailable get their email for a response.
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.