How can I stop certain visitors from spamming my Custom Bots?

Question

We have custom bots on our website that are getting spammed bombed from Middle Eastern and Asian countries. Blocking those visitors is not working. I can't set a rule to not show the messenger without affecting the Messenger for valid visitors. Does anyone have experience with this?

Roy · Accepted Answer

Hello @brian l​, I hope you are doing well = )You can do the followings: 1) Make some delay before sending a custom bot, Right now it's sending instantly when the visitor opens the web-site. 2) Stop showing bot in these countries;3) Install web-site security solutions like - Cloudflare (They have a free plan);Let me know if you have any question about this topic, always happy to help.

Brian L · Answer

Thanks Roy! We figured out it had to do with our Paid Advertising. We restricted it in the countries where spam was coming from. I also figured out I could restrict those countries/regions through the bot rather than the messenger, which also seemed to do the trick. Appreciate your insight!

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