Would love to know more about building automations that can be stopped or triggered by a response, action, or behavior? And on the opposite end, can we keep someone within a helpful onboarding/ activation campaign that continues even if responded to.

Hi @alexandra k, What you looking for is an Intercom series.More information about the series can be found here:https://www.intercom.com/help/en/articles/4425207-orchestrate-your-customer-messaging-with-series/p>https://www.intercom.com/help/en/collections/2549823-engaging-your-customers-with-series/p>If you have more specific questions about the series, I will be happy to answer them.

How can I use Intercom to build automation and onboarding flows?

How can I use Intercom to build automation and onboarding flows? | Community

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