How do I check bot data? i am trying to see what volume of customers go into the a specific bot

Question

How do I check bot data?  i am trying to see what volume of customers go into the a specific bot

Jennifer K · Accepted Answer

Hi@KennyJennifer here from IntercomIf you’re referring to custom bots, you click on these metrics in each individual custom bot and it will show you the people in each section below. I would recommend this article for a thorough explanation on this.Sent: The number of times your Custom Bots have been sent to visitors, leads or users. This includes both outbound and inbound custom bots.Engaged: The number of Custom Bots where an end user clicked on at least one reply button after seeing the bot message.Completed: The number of bots sent where the end user has reached the end of a bot path, or if a teammate joined the conversation.Hope this helps

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