How do people recommend their team to manage Intercom conversation notifications?

Question

Hey yall, conversations that are assigned automatically send 3 separate emails to the assigned teammate:One email about conversation contents	Second email that the conversation was assigned to them	Third email that the conversation was assigned to the Support Team they are onThis feel like a lot of emails for just one conversation. I talked to Intercom support and they said this is operating as expected, but that they’d put in a feature request for this.In the meantime, I recommended that our Support Team should have at least the following notifications enabled: Any mentions of you in a conversation	Activity in anything assigned to youI was thinking about having them set it one up as an email and the other as a desktop banner notification - thoughts?

Ryan Parker · Accepted Answer

Hey ​@Jobi John,I think that sounds like a good recommendation! It varies by individual preference, but I know a majority of our team prefers to keep email notifications disabled unless its for a @ mention in a note. Our team is working in the inbox all day every day so email notifications can start to clutter their inboxes quickly. But email notifications may be a good option for teammates who aren’t as active in the inbox to ensure they see the right updates!

Nur Nahid · Answer

Yeah, totally agree — the amount of email notifications can get overwhelming fast.Your setup makes sense: keeping @ mentions and activity in assigned conversations on, and splitting between email and desktop is a solid balance. For teams not living in the inbox all day, email helps. For active users, desktop is less noisy.Also like your Gmail filter idea — smart workaround until Intercom builds more granular controls. Definitely a feature worth pushing for!

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