I need to capture custom UTM parameters such as GCLID and FBCLID. Does anyone know how to do this?
Answered
How do you capture custom UTM parameters?
Best answer by Racheal
Hey
Currently Intercom is able to automatically detect the five standard UTM parameters:
- utm_campaign
- utm_source
- utm_medium
- utm_term
- utm_content
While gclid, fbclid, msclkid are similar to UTM parameters they are a bit different and are not detected like the five UTM parameters above. I'd be happy to pass this on as a feature request for the product team to consider for the future! A possible workaround may be to store those parameter values as custom attributes in Intercom. Those attribute updates can be passed into Intercom via your website or REST API.
+5- Customer Support Engineer
- 512 replies
- Answer
Hey
Currently Intercom is able to automatically detect the five standard UTM parameters:
- utm_campaign
- utm_source
- utm_medium
- utm_term
- utm_content
While gclid, fbclid, msclkid are similar to UTM parameters they are a bit different and are not detected like the five UTM parameters above. I'd be happy to pass this on as a feature request for the product team to consider for the future! A possible workaround may be to store those parameter values as custom attributes in Intercom. Those attribute updates can be passed into Intercom via your website or REST API.
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