How do you capture custom UTM parameters? | Community
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How do you capture custom UTM parameters?

  • July 26, 2023
  • 1 reply
  • 32 views
A

I need to capture custom UTM parameters such as GCLID and FBCLID. Does anyone know how to do this?

Best answer by Racheal

Hey @AmeriPharma Racheal from the support engineer team here👋 

 

Currently Intercom is able to automatically detect the five standard UTM parameters:

  • utm_campaign
  • utm_source
  • utm_medium
  • utm_term
  • utm_content

While gclid, fbclid, msclkid are similar to UTM parameters they are a bit different and are not detected like the five UTM parameters above. I'd be happy to pass this on as a feature request for the product team to consider for the future! A possible workaround may be to store those parameter values as custom attributes in Intercom. Those attribute updates can be passed into Intercom via your website or REST API. 

    Joseph S.

    1 reply

    Racheal
    Intercom Team
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    • RachealIntercom Team
    • Customer Support Engineer
    • Answer
    • July 31, 2023

    Hey @AmeriPharma Racheal from the support engineer team here👋 

     

    Currently Intercom is able to automatically detect the five standard UTM parameters:

    • utm_campaign
    • utm_source
    • utm_medium
    • utm_term
    • utm_content

    While gclid, fbclid, msclkid are similar to UTM parameters they are a bit different and are not detected like the five UTM parameters above. I'd be happy to pass this on as a feature request for the product team to consider for the future! A possible workaround may be to store those parameter values as custom attributes in Intercom. Those attribute updates can be passed into Intercom via your website or REST API. 

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