How do you capture custom UTM parameters? | Community
Skip to main content

I need to capture custom UTM parameters such as GCLID and FBCLID. Does anyone know how to do this?

Hey @AmeriPharma Racheal from the support engineer team here👋 

 

Currently Intercom is able to automatically detect the five standard UTM parameters:

  • utm_campaign
  • utm_source
  • utm_medium
  • utm_term
  • utm_content

While gclid, fbclid, msclkid are similar to UTM parameters they are a bit different and are not detected like the five UTM parameters above. I'd be happy to pass this on as a feature request for the product team to consider for the future! A possible workaround may be to store those parameter values as custom attributes in Intercom. Those attribute updates can be passed into Intercom via your website or REST API. 

Reply


Terms & Conditions