How to insert a linebreak in a conversation attribute

Question

Hello,I’m working on a workflow for a chatbot using an API. My issue is simple, this API is returning content from our API that I need to display on Intercom Messenger.It’s working fine but with an issue: line breaking ( ) are ignored. I tried with
but it wasn’t my best idea → the “
” will appear in the conversation. I checked the API response in the custom action log, the API is returning JSON as planed, with some or . They just disappear when the content is used in a message in Intercom Messenger. Any idea to fix this ?

Jacob Cox · Accepted Answer

Hi @Alexandre BougraIcan confirm that this is a known behavior with Custom Actions / REST API at the moment. Submitted line breaks will not be respected when sent via a Custom Action or REST API call. Our team is aware that this isn’t ideal and is looking into it. Thanks for reaching out about that!

Victor Gimenez · Answer

We are having the same issue. With“
” it looks great in the conversation attributes section, but shiows the“
” when sent through workflow. Is there any work around? How can we set infowith multiple lines through the workflow?

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