Dear Member,We are into online courier service provider business and I have developed a custom chat bot for various purpose, in which tracking number is must. But here, intercom is not pushing that tracking number to Zapier to Google Sheet. I have tried it by defining new variable but still not working. Can someone help me out how can I do it. Right now, I am only getting Name, Email I'd and tracking number not getting, Any help will be appreciated as I have tried my best but nothing didn't work yet. Hoping for the resolution else I have to switch any other chatbot which I don't want but because of this restriction I have to move out.

Hello @prateek, Sorry for the late reply.If I Get you correctly:1. You have a custom chatbot2. Customers writing Tracking Number to this bot3. You want to save this Tracking Id to Google Sheets?Have you tried to create a Zap from Intercom Closed conversation to Google Sheet?P.S You can also use API to export Intercom data to Google sheet. Here some helpful article: https://mixedanalytics.com/knowledge-base/import-intercom-data-to-google-sheets//p>

Hi Roy,Thanks for your answer. What if I want to get data based on the customer response because chat bot is designed to cater each and every need. For eg. Chat bot have Tracking Help, Booking help, Enterprise product demo queryand each option has different sets of question. So, can I also get those by APIs? and differentiate them by option selected by customer. Sheet. A will have Tracking Help QueriesSheet B - for new bookingSheet C - for product demo. Kindly let me know your views on this.

How to send conversation data from Custom Chatbot to Zapier?

How to send conversation data from Custom Chatbot to Zapier? | Community

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