How to send follow-up email to customer after closing conversation? | Community
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Currently, we send the little default survey (with emojis) after we close a conversation with a customer.

 

I'd like to replace that with a customizable, branded email instead that asks for feedback and can also include a couple of relevant pieces of content.

 

What's the best way to do that? Do I have to use a third-party app? I feel like I should be able to use Intercom's email messaging service to send triggered emails (when the convo closes) without having to go the third-party route, no?

 

Thanks in advance!

👋 Sadly, this isn't supported natively through Intercom.

 

To ask for a conversation rating through email, you'll need to create your own third-party app that integrates with the API.

Adding a custom app to conversation ratings

Also looking for a solution.

 

It's a shame Intercom doesn't do this, definitely lacking in the advanced customer support department.

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