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How to set up a custom bot for manager out of office replies

4 years ago
March 10, 2021
1 reply
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Antoine R
New Participant

Hello, I need to manager automatically our customer who try to reach us out of office hours.

I thought that was a basic feature but it seems not...

So it seems I need to set up a custom bot to be able to send automatically an out off office message. I need to display this message each time a customer intent to contact us through intercom out of our office so every weekdays night and on weekends.

But obviously, impossible to find anything out in helpdesk, and I don't expect an anwser from intercom support team before severals months...

So thank in advance for your help and feed back !

Best answer by Roy

Hello @antoine r , There several ways to set-up out of office replies.

I'm sending Links from the Intercom Help Center:

Let customers know you’re out of office;

Out of office template: generate leads while you’re away (Custom Bot);

Define office hours and reply times for your teams.

Let me know if this will be helpful, I can also record you a simple video about creating Out of office custom bot.

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