How to use event metata in Custom bot conversation?

Question

Hi I am building a custom bot where I would like to start the conversation with customer based on the previous event done on my product website. I have also set the event with metadata which is perfectly getting captured. But when I am trying to use the metadata in conversation its not available for use. Did anyone face same problem, please help in resolving the problem.  Code sample as how the events are configured: trackEvent('Clicked Help', { accessedFrom: accessedFrom || 'N/A', sectionTag: trackingProps.sectionTag || 'N/A', destinationUrl: href, });window.Intercom('trackEvent', eventLabel, data);Screenshot of Event Metadatascreenshot as the event metadata is not visible only attributes can be used

Milan · Accepted Answer

OK, one thing sorted out :) but let's see this other. So if you used confirm_place_order as event and you added i.e. deviceType as metadata in the bot message, it should show up (as it can show up in email or chat), but I do not remember actually using it myself in Bots and there is currently no way I can test it. There might be some bug or you are still doing something wrong but it's hard to tell over screenshots. Would you like to schedule a consultation - free of charge - I can spare 15-20mins in trying to solve this together over call? If you want message me here milan.sovaolo [at] gmail.com I'd be happy to help! Cheers!

Milan · Answer

@sudhir​Hi!I can not see it in the screenshot (it's below what you show) but you have probably not set the rules of the bot to be event-based and defined that event as a trigger. Then if you did not do it, you can not see that event's meta data in the list.Cheers!

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