I have created two custom bots for landing pages that should be triggered when a customer opens messenger. I am not able to get them to work. Any common issues or errors I should know about?

Question

I have 2 custom bots that are set to when a customer opens messenger on 2 different landing pages. I have tried to utilize the "when currently URL is" and "when current URL contains" with no luck on either page/bot. When I recreated the bot and used "when customer visits your site" the bot works.  Our marketing and sales team do not want the translucent pop up that this creates.  they only want this bot to work if the customer opens the messenger. Is there something I should be looking out for?  Maybe a simple setting or set up piece that I'm overlooking?  any help would be greatly appreciated.

User1830 · Answer

Hi Darrel!Any possibility to share a screenshot of your rules here or does it include GDPR-protected content? It would make it way easier to be able to help you then.

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