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I have passed correct API key but still it showing API key error

  • February 5, 2024
  • 2 replies
  • 130 views
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Even though I've entered the correct API key, it still indicates an API key error. How can this issue be resolved positively?

Best answer by mateusz.leszkiewicz

Hi ranker01,

I would recommend creating a new access token according to this guide to make sure you are using the correct one.

Cheers, 
Mat from Support Engineering Team
 

2 replies

mateusz.leszkiewicz
Intercom Team
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Hi ranker01,

I would recommend creating a new access token according to this guide to make sure you are using the correct one.

Cheers, 
Mat from Support Engineering Team
 

Mateusz Leszkiewicz | Technical Support Engineer
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Employee
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  • Cam G.Employee
  • Employee
  • February 9, 2024

Hi @ranker01 -- Cam from the Intercom Support Engineering team jumping in here. 

If you’re still seeing this issue after creating a new access token, as recommended by my teammate @mateusz.leszkiewicz above, please feel free to start a direct conversation with our support team in Messenger or by email so we can discuss this and collect some additional details from you in a more 1-on-1 space 👍

Support Engineer || Intercom
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