We need to create a flow that after a while if my teammate does not respond it is escalated to another person or team, I don't know if it is possible to do it through rules

Hey Maria, I recommend trying the ‘Teammate has been unresponsive’ trigger in workflows. It offers setting anunresponsive time in hours. See this article for more details. Let me know if it helps.

You can use workflows to check if a teammate hasn’t replied within a set time and then auto-assign it to another team. Try setting up a time-based rule in automation. If "last reply" isn’t available in hours, a workaround is using SLAs.

I want to use teammate's last reply option in rules but it doesn't show in hours

I want to use teammate's last reply option in rules but it doesn't show in hours | Community

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