Hi team, I’ve set to close my incomplete workflow after 15 mins in AI settings. I’m not seeing an option to include a message for this action. Any suggestions?
Answered
Incomplete workflow auto close message
Best answer by Nur Nahid
Hey! Yeah, right now Intercom doesn’t let you add a custom message when an incomplete workflow auto-closes after the 15-minute timeout — it just ends the conversation quietly.
A workaround could be to add a message before the timeout kicks in, like:
"If I don't hear back in a few minutes, I’ll go ahead and close this out — feel free to message us anytime!"
That way, it feels more natural to the user. Hopefully Intercom adds more flexibility here soon!
+6Hey! Yeah, right now Intercom doesn’t let you add a custom message when an incomplete workflow auto-closes after the 15-minute timeout — it just ends the conversation quietly.
A workaround could be to add a message before the timeout kicks in, like:
"If I don't hear back in a few minutes, I’ll go ahead and close this out — feel free to message us anytime!"
That way, it feels more natural to the user. Hopefully Intercom adds more flexibility here soon!
- Intercom Team
Hi
You should be be able to edit an existing working and add the suggestion from Nur,
You can add a message block stating.
If I don't hear back in a few minutes, I’ll go ahead and close this out — feel free to message us anytime!"
Let me know if you have anymore questions on this.
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