Incomplete workflow auto close message

Question

Hi team, I’ve set to close my incomplete workflow after 15 mins in AI settings. I’m not seeing an option to include a message for this action. Any suggestions?

Nur Nahid · Accepted Answer

Hey! Yeah, right now Intercom doesn’t let you add a custom message when an incomplete workflow auto-closes after the 15-minute timeout — it just ends the conversation quietly.A workaround could be to add a message before the timeout kicks in, like:"If I don't hear back in a few minutes, I’ll go ahead and close this out — feel free to message us anytime!"That way, it feels more natural to the user. Hopefully Intercom adds more flexibility here soon!

CJ Neill · Answer

Sounds good. What’s the best way to do that in an existing workflow? Thanks!

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded