Hey @matthew g Racheal from the support engineer team here👋
I see you're chatting with my teammate Sam on this now, they are spot on here that the only way to do this would be with reply buttons by directing the user back to the same path:
In your last question, on how to re-route the Bot, it looks like you are on path M and trying to connect the bot the path M. You can connect the path to a previous path but you cannot connect a path to itself, you would need to route back to another path.
Thanks Racheal. Is this the right place to submit a feature request? Would be very useful to be able to direct users to different paths without needing the reply buttons. Here I'm not sure what the "C" reply would be other than the user saying "yes, let's continue." What we've ended up doing is building several paths that are mostly the same the same - like in this example, we have B and C paths that are identical after the initial request for an email or response that it's ok the customer does not have one. Thanks!