Hi, I'm pretty new to Intercom and I guess my question here will be basic to most of you so I'd like to apologize in advance. I'd like to know if it was possible to assign conversation ratings only to a few number of people rather than the entire team?
Answered
Is it possible to have conversation ratings fire only for certain teammates?
Best answer by Beth
Hi @alexis g11 👋
Thanks for reaching out!
You do have some control over who will receive a conversation rating at the end of a conversation. Currently we allow you to turn this feature 'on' for leads, users, or for both. This https://www.intercom.com/help/en/articles/941027-measure-customer-satisfaction-with-conversation-ratings"alt="http://https://www.intercom.com/help/en/articles/941027-measure-customer-satisfaction-with-conversation-ratings"target="_blank">article provides more insight as to how to do so do and the conditions required to see that conversation rating fire.
Outside of this, there's no way to target conversation rating request by segment. Could you provide more insight as to why you'd like to see a feature like this, or context to help us better understand your use-case?
- Employee
- Answer
Hi @alexis g11 👋
Thanks for reaching out!
You do have some control over who will receive a conversation rating at the end of a conversation. Currently we allow you to turn this feature 'on' for leads, users, or for both. This https://www.intercom.com/help/en/articles/941027-measure-customer-satisfaction-with-conversation-ratings"alt="http://https://www.intercom.com/help/en/articles/941027-measure-customer-satisfaction-with-conversation-ratings"target="_blank">article provides more insight as to how to do so do and the conditions required to see that conversation rating fire.
Outside of this, there's no way to target conversation rating request by segment. Could you provide more insight as to why you'd like to see a feature like this, or context to help us better understand your use-case?
+5Hi @alexis g11 ,
You can use various NPS trackers and survey tools to reach this goal.
Take a look here.
You also can also set-up custom bot for the survey:
1) Set-up the outbound custom bot.
2) Set rule: Tag = Survey.
3) Once you tag users with Survey, the outbound bot will ask them to complete the survey.
(This will only work once, so better if you select one of the tools).
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