Is it possible to save reply values to a Custom Object? | Community
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Answered

Is it possible to save reply values to a Custom Object?

  • January 18, 2023
  • 1 reply
  • 140 views
A

I set up a Custom Object and Linked it to *both* the Person and Conversation objects, as stated in this article.

 

In the Visual Editor, when I select Save reply... I don't see my attribute under the Person object and I don't see the Custom object.

Best answer by Racheal

Hey @anik​ Racheal from the support engineer team here👋 

 

In short- you can choose the relationship attribute where the user's selection should be stored. With that being said there's a lot of pieces at play with Custom Objects, definitely best to work out with the team so we can take a look at your specific set up. I see you've already reached out to the team on this- they will be with you as soon as possible!

Joseph S.

1 reply

Racheal
Intercom Team
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  • RachealIntercom Team
  • Customer Support Engineer
  • Answer
  • January 21, 2023

Hey @anik​ Racheal from the support engineer team here👋 

 

In short- you can choose the relationship attribute where the user's selection should be stored. With that being said there's a lot of pieces at play with Custom Objects, definitely best to work out with the team so we can take a look at your specific set up. I see you've already reached out to the team on this- they will be with you as soon as possible!

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