Is it possible when using round robin to see who is next in the order to receive a chat?
Page 1 / 1
Hello @jessica w11 👋 ,
As far as I know, there is no such feature at this time to see who is next in order. May I know a little bit more about your use case?
You can quickly see your team's performance from here:
Once Round Robin assignment is turned on, new conversations will be assigned to each available teammate in alphabetical order. So to see who's next, just see who last received a conversation and the next teammate in line will be the one below them in alphabetical order 👍
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.