Is there a way to add a task bot that automatically sends customers a message when the conversation is closed?

Question

As well as asking customers for a conversation rating when the conversation is closed, I want to be able to add a task bot that also sends customers a short message about a new feature. Is there any way to do this without having to manually send it every time?

Shauna · Accepted Answer

Hey @Emily👋🏼 Shauna here from Support!There isn’t a way to set up an ‘automated message’ to send by Task bot when a conversation is closed - this would be a feature request for the product team 🚀I know it may seem self explanatory, but as it's great for the Product team to be able to see why introducing particular features is so important, I'd love to know a little more on your use case here, so I can pass this along to them.Please share if you’d like 📥

Emily · Answer

Hi Shauna,I would want to be able to send customers an automated message at the end of each conversation to let them know/make them aware they can now transfer an existing ISA/GIA to us. The purpose is therefore to showcase a new tool for customers.Thanks

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