Is there a way to keep track of responses that customers are selecting during a resolution bot?

Question

For example, I want to create a cancellation flow and want to keep track of the reason why they are canceling.

Oseas · Answer

Hey there @Red Glass 877​! Oséas here from the Customer Support Specialist team &#128373;️You could use tags to keep track of the user's reply to each path. For example, if they select "Pricing" as a cancellation reason when the Resolution Bot displays the reply buttons, you can add an action such as "Tag user with pricing_reason" so you can keep track of their answer. Another option would be creating a custom user attribute such as "cancellation reason" and setting up a path in the Resolution Bot where the user will be able to fill it themselves.

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