Hi there,

I need help configuring the ticket system for a workflow I've built.

My goal:
I have a workflow bot for clients and sellers. I want conversations where users pass through a specific "Seller's questions" path to be automatically converted into tickets with the "Seller" type and a specific tag.

What I've already set up:

1. Created a "Seller" ticket type and a corresponding tag.

2. Created a "when a ticket is created" workflow with a condition that triggers for any ticket with the "Seller" tag or ticket type.

But...
The automation isn't working. Tickets are only created if I manually convert these chats. Could you help me identify what's missing in my setup so it works automatically as intended?