Issue with File Attachment Not Appearing in Jira for Tickets

Question

Hello!I’ve encountered an issue after integrating "Jira for Tickets" with Intercom. I created a custom attribute called "Screenshot" with the intention that when a file is attached in Intercom, it would automatically appear in Jira. However, the file doesn’t seem to be transferring over to the Jira ticket.Could you please advise on how to properly configure this so that attached files are successfully synced to Jira?Thank you in advance for your help!A done task in jira:Screenshots: No

Emilygav · Accepted Answer

Hey there ​@kDm! Emily here from Support Engineering at Intercom 👋🏼Direct attachment transfer from Intercom to Jira is not currently supported with the Jira for Tickets integration.This means that while you can set up custom attributes and automations, files attached in Intercom will not automatically appear as attachments in Jira. However, you can send an image URL as a string if it is hosted publicly. For non-image files or images not hosted publicly, you'll need to use an alternative method to share the attachment with Jira. You might consider using a third-party service that has secure file-sharing capabilities, such as Dropbox or Google Drive, to share the file and then provide the link in Jira.Hope this helps answer your question 💪🏼

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