Currently there is only 1 Bot identity that is used across all Task, resolution, operator, custom bots. We have a growing number of use cases where it would be ideal to have an option for multiple identities to select from. We would have 1 identity for tasks like sharing the support wait time, sharing articles, etc. Another bot for inbound sales qualification. And a third for our outbound Custom bot messaging we are sending from our CX team within our Platform.

Hey @clint👋 This would be a great shout for a feature request over @Product Wishlist🙌

It would be great to be able to have multiple bot identities

It would be great to be able to have multiple bot identities | Community