HelloThere is bug in the integration,Sometimes tickets fail creating with Unauthorized error from jira It seems the intercom is using a wrong/expired header token while sending request to jira I attached here the screenshots

Hi @sardarpatel! Ebenezer here from Engineering Support👋.Would you be able to do a quick search to see if you have the correct permissions for yourauthentication token.Issues can arise if you don’t have if the correct permissions are not selected..

I’ve been running into a comparable issue while implementing webhook event handling. Occasionally, I’m seeing intermittent timeouts or missing event deliveries, which suggests the problem might be related to server response latency or connection retries not being handled properly.I know this topic has been mentioned before, but I wanted to check if anyone has found a more stable workaround or configuration update that improves reliability. I’m reviewing my current retry logic and timeout thresholds, but any recent findings or best practices others have adopted would be really helpful.

Jira For Ticket 401 error

Jira For Ticket 401 error | Community

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