Jira for Tickets Integration Help

Question

I’m currently using the Jira for Tickets integration to send Conversation data to a Jira Card using the “Create Jira Issue” action in our workflow… The issue I’m experiencing, I cannot configure the integration to send the entire conversation to the Jira card. Our use case, if a user has a technical issue, I want to be able to create the jira card with the conversation details attached to our dev team has knowledge into the inquiry. It works for the First Message Body and Last Message Body.. But the card misses the entire conversation. Thoughts? API Request Body {"fields": {"project": {"key": "PIDT2023"},"issuetype": {"name": "Support"},"summary": "Conversation ID: Conversation ID","description": {"type": "doc","version": 1,"content": [{"type": "paragraph","content": [{"type": "text","text": "Urgency: Urgency"}]},{"type": "paragraph","content": [{"type": "text","text": "Conversation URL: Conversation URL"}]},{"type": "paragraph","content": [{"type": "text","text": "Message Body: Message Body"}]}]}}}

bernice · Accepted Answer

Hey@Jay Muraszewski👋 This is a great idea, you should definitely pop it over on ourProduct Wishlist- there you can search and upvote existing requests or create new requests, if other users agree with you request they will be able to upvote them too! 🙌We may be able to offer a workaround on this for now, but we’ll need some further details here, so I’m going to pass this over to the support team to take further action on this issue for you. We’ll be in touch over the Messenger 💬

Firdaus F · Answer

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