Hello everyone! Any suggestion on how to measure the impact of our custom bots both from a path analysis perspective and customer satisfaction's one? Have you been able to find any good integration to be tested? Thank you!

Hey @user1204! Clicking on each of the paths in the stats section will give you an insight into the number of views, and percentage of drop off at each path. This metric will give you an understanding of the impact of the bot. You can find details here https://www.intercom.com/help/en/articles/3473772-optimize-your-custom-bots-with-path-analysis. To get the bigger picture view of the impact your Custom Bots have, you can use the custom bot reports.

Hello @aparna, and from the CSAT point of view? Currently I have only drop-offs and number of conversations

Measurement of Bot's interactions

Measurement of Bot's interactions | Community

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