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Need Assistance with Automatically Closing Conversations Using Workflows

  • August 27, 2024
  • 1 reply
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Hi Team,

I’m Darshan Hiranandani, in the process of migrating our rules for automatically closing conversations) to the new workflow settings. However, I’m having trouble finding an appropriate action to close conversations within the new workflow configuration.

Has anyone worked with workflows to automate conversation closures? If so, could you provide guidance on how to set this up or suggest an action that might be used for this purpose?

Your insights or suggestions on how to achieve this would be greatly appreciated.

Thanks in advance for your help!

Best regards,
Darshan Hiranandani

Best answer by Nathan Sudds

@darshanhiranandani  To close a conversation via workflow you'll need to use an action, you can find out more about that here in @Larissa Alberti 's answer to a similar question in the community. 

 

Hope this helps!

เฉลิม คำพิทูรย์

1 reply

Nathan Sudds
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  • Nathan Sudds
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  • August 27, 2024

@darshanhiranandani  To close a conversation via workflow you'll need to use an action, you can find out more about that here in @Larissa Alberti 's answer to a similar question in the community. 

 

Hope this helps!

Nathan Sudds, Intercom Consultant | activelabs.ca | Book a free call: cal.com/nathansudds/intercom. Case study: https://www.intercom.com/customers/jukebox
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